Program of Study
The Desktop Support Management program is designed for students learning technical support tasks for business software applications in both a networked and stand-alone environment. Students in this program are highly motivated, organized, logical, and willing to commit themselves to the timely completion of the tasks without close supervision.
Graduates gain experience in several popular business software applications. Excellent opportunities exist for graduates who are goal-oriented. They will be exposed to Web Design, Program Development using Visual Basic, networking, and data communications.
The faculty has identified the following Learning Outcomes for all graduates:
- Identify, compare, and use basic data communication term, basic tools of the data communication field, and all elements necessary for connectivity between network and computer systems
- Effectively troubleshoot and distinguish between hardware and software problems
- Design and develop a relational database
- Demonstrate an understanding of organizations including how individuals interact with them and the relationship between the organization and their specialty area
- Effectively implement computer hardware and software according to system/user requirements
POTENTIAL OCCUPATIONS:
- Help Desk Support
- Network Assistant
- Client Service Technician
- Desktop Technician
- Workstation Support
- PC Technician
- PC Integrator
- Network Administrator
ASSOCIATE OF APPLIED BUSINESS
TECHNICAL CONCENTRATION
| Course |
Course Name |
Credit Hours |
| CIT 1210 |
Visual Programming |
4 |
| CIT 1241 |
Microcomputers |
3 |
| CIT 1310 |
Windows Scripting |
2 |
| CIT 1400 |
Networking I |
4 |
| CIT 2010 |
Operations and Management |
3 |
| CIT 2200 |
Database |
4 |
| CIT 2240 |
Advanced Spreadsheets |
1 |
| CIT 2310 |
Advanced Word Processing |
1 |
| CIT 2330 |
Advanced Presentation Graphics |
1 |
| CIT 2640 |
Server Management |
3 |
| CIT 2901 |
DSM Capstone |
3 |
Total Technical Credit Hours: 29
GENERAL EDUCATION AND RELATED COURSES
| Course |
Course Name |
Credit Hours |
| GEN 1000 |
First-Year Seminar |
1 |
| CIT 1090 |
Computer Fundamentals |
3 |
| DMT 1010 |
Introduction to Multimedia |
3 |
| DMT1020 |
Web Design I |
3 |
| ENG 1900 |
Technical Writing for Business and Industry |
3 |
| Choose One: ENG 1050/ENG 1020 |
College Composition I |
3/5 |
| MGT 2670 |
Business Ethics |
3 |
| MTH 1310 |
Intermediate Algebra |
4 |
| Choose One: PSY 1210/ SOC 2010 |
General Psychology/Fundamentals of Sociology |
3 |
| SPE 2010 |
Effective Speaking |
3 |
Total General Education and Related Credit Hours: 32/34
TOTAL CREDIT HOURS:61/63
See your advisor for appropriate course selection.
All students graduating from Terra State Community College with an Associate degree of any kind will be functionally proficient in common computer operations and applications. Please see your academic advisor or academic division office for further details.
To determine when courses are scheduled, see the program curriculum sheet which is available from the Enrollment Services office in Building A/Room 100, from the Business, Engineering Technologies and Workforce Development Division, Building E, Room 107.