Terra Community College - Desktop Support Management

The Desktop Support Management program is designed for students learning technical support tasks for business software applications in both a networked and stand alone environment. Students in this program are highly motivated, organized, logical, and willing to commit themselves to the timely completion of the tasks without close supervision.

Graduates gain experience in several popular business software applications. Excellent opportunities exist for graduates who are goal oriented. They will be exposed to Web Design,Program Development using Visual Basic, networking, and data communications.

The faculty has identified the following Learning Outcomes for all graduates:

Effectively implement computer hardware and software according to system/user requirements.
Effectively troubleshoot and distinguish between hardware and software problems.
Interact with and identify differences in single-use and multi-user operating system software.
Demonstrate an understanding of organizations including how individuals interact with them and the relationship between the organization and their specialty area.
Identify, compare and use basic data communications terms, basic tools of data communications, and elements necessary for connectivity between computer systems.

POTENTIAL OCCUPATIONS:

Help Desk Support
Network Assistant
Client Service Technician
Desktop Technician
Workstation Support
PC Technician
PC Integrator
Network Administrator