If you are in need of computer assistance and are unable to find your answers online, please contact the Computer Center Help Desk during our hours of service. We are available in-person or via telephone and the helpdesk website (https://helpdesk.terra.edu).
If you are calling us outside of our normal hours of service, or you receive no answer when calling, please leave a detailed message to include a telephone number to reach you during our normal hours of operation. A help desk technician will contact you as soon as possible.
Help Desk Hours
(The hours below reflect our normal hours of operation. During periods in which classes are not in session, the hours may be shortened. During such times, the shortened hours will be published as an announcement on the my.terra.edu portal, as well as within the Faculty and Student Portal announcement pages.)
Monday - Thursday --- 8:00 a.m. - 7:00 p.m.
Friday --- 8:00 a.m. - 4:00 p.m.
To Open a Help Ticket
Terra State Community College Help Desk
When contacting us, please be sure to include the following information:
- First and last name
- Telephone number
- Email address
- Information about the trouble or difficulty that you are experiencing. (Please include as much information as possible.)
In order to reset your password, you must telephone the Help Desk during our hours of service at 419-559-2309, or you may stop by room B308 and speak with a Help Desk technician. Make sure you have your Student ID# available when you call or visit.
You can obtain your student ID by coming to room B308 during our normal hours of service. You will need to present the following documents in order to have your ID taken:
- Photo ID such as a drivers license.
- Previous Terra student ID.
If neither of the above documents is available, you will need to be able to confirm your birth date and SSN.
If you’ve lost your ID and need a replacement, you’ll first need to visit the cashier’s office to purchase a replacement, then bring your receipt to the help desk and we will make you a new one.