Terra State Community College

Site Search

Terra State Community College’s Help Desk

If you are in need of computer assistance and are unable to find your answers online, please contact the Help Desk. We are available by telephone, or through the Terra IT Self-Help Portal (https://ithelp.terra.edu). Additional assistance is available in the Admissions office located in A 100 in the Roy Klay Hall building. 

Support is available 24/7 by phone. If you receive no answer when you call, our technicians may be busy assisting others. Please leave a detailed message including a telephone number by which to reach you during our normal hours of operation, and a Help Desk technician will contact you as soon as possible.

Help Desk 

24/7 Assistance by Phone


To Open a Help Ticket

Visit: Terra State Community College Help Desk 

When contacting us, please be sure to include the following information:

  • First and last name
  • Telephone number
  • Email address
  • Information about the trouble or difficulty that you are experiencing. (Please include as much information as possible.)

Password Reset

In order to reset your password, go to the Forgot Password page or you may telephone the Help Desk at 419.559.2309 at anytime. If additional assistance is needed, stop by A 100 in the Roy Klay Hall building. Please make sure to have your Student ID card available whenever you visit in-person.

Student ID Cards

You can obtain your Student ID card by coming to A 100 in the Roy Klay Hall building. You will need to present the following documents in order to have your ID issued:

  • Photo ID such as a driver's license.
  • Previous Terra State student ID.

If neither of the above documents are available, you will need to be able to present official documentation confirming your birth date and social security number.

Replacement IDs

If you have lost your ID card and need a replacement, you’ll first need to visit the cashier’s office to pay the replacement fee, and then bring your receipt to the A 100 in the Roy Klay Hall building where a new card will be issued.